What we collect, and what happens to it

Booking and quotes

The site has no booking or enquiry form. Every "Book" and "Get a quote" button opens the operator's own website, and what you give the operator there is covered by the operator's privacy policy, not this one. We don't ask for your name, email address or phone number anywhere on the site.

If you write a review

The review form asks for a star rating, how long you stored (if you choose) and your review. It does not ask for your name or contact details. With the review we keep a one-way scrambled code made from your IP address, so we can spot repeated or abusive posts; the IP address itself is not kept with it. A person reads every review before it appears, and reviews are shown without a name.

When you leave for an operator's website

We record which site's button was pressed, the address it opened and the time. Nothing about you is recorded with it: no IP address, cookie or account. We use these counts to see which listings are useful.

While you browse

• Server logs. Our web server's access log records each page address (which includes the words you search for), your IP address, your browser's name and the time. We use it for security and to fix faults, and it is deleted after 14 days.
• Cookies. The site sets a session cookie and a security token that protect the review form; the session ends after two hours. There are no analytics or advertising cookies. If we add analytics, this page will say so first.
• Sites you pick to compare are part of the page address, and kept only in the server log above.

Services that see your visit

• Cloudflare delivers the site and sees each request, including your IP address.
• The site runs on Oracle Cloud servers in Melbourne.
• The typeface is loaded from Google Fonts, so your browser asks Google's servers for the font files.
• Where a page shows a map, your browser fetches the map images from Mapbox.
• Email you send to [email protected] passes through Cloudflare's email routing to a mailbox hosted by Google.

We don't sell what we hold, and we don't pass it to anyone to market to you.

How long we keep things

• Reviews, including ones not published and ones whose site has left our listings: until you ask us to delete them.
• Click records: kept, one record per click, holding nothing about you.
• Server access logs: 14 days.
• Emails you send us: as long as we need them to deal with your message, or until you ask us to delete them.

Seeing or deleting what we hold

Email [email protected]. For a review, say which site it was about and roughly when you wrote it. We will tell you what we hold, or delete it, and reply within 30 days. If you are not happy with how we handled it, you can contact the Office of the Australian Information Commissioner.